FAQ

Who is Dasadi Store for?

Dasadi Store caters to active parents, fitness enthusiasts, and urban explorers who value both performance and style in their apparel and accessories. Our products are designed to keep up with dynamic lifestyles, offering everything from athletic essentials to family sets.

What kind of products does Dasadi Store offer?

We specialize in performance wear and lifestyle accessories, including:

• Activewear (hoodies, jumpsuits, outerwear)
• Family and kids’ clothing sets
• Functional accessories (backpacks, coolers, duffle bags)
• Style essentials (hats, belts, hair accessories)
• Footwear (clogs, flats, hiking shoes)

How do I create an account?

You can create an account during checkout by selecting “Create Account” after entering your email address. Account holders enjoy faster checkout and order tracking.

Can I modify or cancel my order after placing it?

We process orders quickly (within 1-2 business days) to get your items to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Where does Dasadi Store ship?

We ship worldwide except to parts of Asia and certain remote regions. Our global delivery network ensures your activewear essentials reach you wherever your lifestyle takes you.

What are my shipping options?

We offer two convenient shipping methods:

• Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch

All orders are processed within 1-2 business days before dispatch.

How can I track my order?

All orders come with tracking information. You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

Why is my delivery taking longer than estimated?

While we strive to meet all delivery estimates, occasional delays may occur due to customs processing, local postal services, or unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information. We never store complete credit card details on our servers.

What is your return policy?

We stand behind our products! You may initiate returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team at [email protected] to begin the return process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.

How long does it take to process my return?

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear on your statement.

How do I choose the right size?

Each product page includes detailed size charts. For performance wear, we recommend checking the “Fit Notes” section as some items may have athletic cuts. If you’re between sizes or need specific advice, contact our customer service team.

Are your products suitable for intense workouts?

Yes! Our performance wear line is designed with technical fabrics that wick moisture and allow freedom of movement. Look for items in our Activewear, Hiking, and Hoodies & Sweatshirts categories for workout-ready pieces.

Do you offer family matching sets?

Absolutely! Check our Kids’ Sets and Outerwear Pants and Sets categories for coordinating family styles perfect for active outings.

How do I care for my Dasadi Store items?

Care instructions vary by material. Always check the label, but generally:

• Technical fabrics: Wash cold, hang dry
• Cotton blends: Machine wash warm, tumble dry low
• Accessories: Wipe clean or hand wash as needed

Avoid bleach and ironing directly on prints.

How can I contact customer service?

Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number in your inquiry.

What are your business hours?

Our customer service team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Where is Dasadi Store located?

Our headquarters is at:
614 Don Jackson Lane, Virginia Beach, US 23450
Please note this is not a retail location – we operate exclusively online to bring you the best value.