At Dasadi Store, we’re committed to making your activewear and outdoor gear shopping experience as smooth as possible. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95)
    • Shipped via DHL or FedEx
    • Delivery within 10-15 business days after shipping
    • Includes tracking information
  • Free Shipping (Orders over $50)
    • Shipped via EMS
    • Delivery within 15-25 business days after shipping
    • Includes tracking information

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Shipping times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our products with confidence. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Baby One Pieces (due to intimate nature of infant wear)
  • Hair Accessories (for hygiene reasons)
  • Belts (if the original packaging has been opened)

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Approval – Our customer service team will respond within 24-48 hours with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item – Securely pack the item in its original packaging with all tags still attached. Include the original packing slip or invoice.
  4. Ship Your Return – Mail your return to:
    Dasadi Store Returns
    614 Don Jackson Lane
    Virginia Beach, VA 23450
    USA

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Important: Always include your RMA number on the outside of the package. Returns without an RMA number may experience processing delays.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds typically appear within 24-48 hours
  • You will receive an email notification when your refund has been processed

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To process an exchange:

  • Follow the standard return process above
  • Clearly indicate in your email that you’d like an exchange and specify the preferred replacement item
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Note: Exchanges may take 2-3 weeks to process including shipping time for the new item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage/defect and we’ll arrange for a free replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Dasadi Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return:
  • Preferred Resolution: (Refund/Exchange for [specify item if exchanging])

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return requirements.

Thank you,

[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is happy to help with any shipping or return-related questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

We appreciate your trust in Dasadi Store and strive to make every aspect of your activewear shopping experience as seamless as our performance fabrics.